CONTACT

Write to us. A person answers.

The only mailbox is hola@guardianagroup.com. If the link opens nothing, copy the address into your mail program. There is no auto-reply and no 24-hour support desk: messages are answered in order, on working days, in Spanish, English or Portuguese.

What this address is for

• A bug in the website or the program. Say which service you were using (ZERO, Orbit, Communications or the Antivirus); whether it was in the program for Windows, and which version, or in which browser; which system, the approximate time and what happened. Do not send passwords or the content of your conversations: we do not need them.
• A question about how GUARDIANA works (it is explained here).
• You are a maker, a publisher or a service and something in an x-ray or a fine is inaccurate. It is corrected on the same page, with the date.
• Press. Everything that can be claimed is on the website and in the code; what is not there will not be claimed by email either.
• You bought the desktop program. For your licence or a refund, write from the address you bought with (terms, point 7).

Security bugs

Same address, or follow security.txt: acknowledgement within 72 hours, an answer within 7 days, public credit if you want it, and the bug published once it is fixed.

Code and public issues

The code of this website is at github.com/guardianagroup/guardianagroup.com (AGPL-3.0), and that of the program for Windows at github.com/guardianagroup/guardiana (GPL-3.0). Anything that is not a security bug can be opened there, in the open.

Where we are

GUARDIANA GROUP S.A.S. · NIT (tax ID) 902.119.954-6 · Torre Empresarial PRODEGI, 18th floor, Bocagrande, Cartagena de Indias, Colombia.

GUARDIANA is a project of GUARDIANA GROUP S.A.S., a Colombian company incorporated in Cartagena de Indias in October 2026.

There is no phone, chat or contact form: mail goes straight from your mail program to ours.